SHIPPING AND DELIVERY ENQUIRIES TO enquiries@whitbyanglingsupplies.com Please see the table below for shipping charges. We endeavour to dispatch stock items within 2 / 3 working days. Please contact us if you need special next day delivery, as we can often arrange this. If an item is out of stock, we will contact you and keep you updated of timescales for delivery. If your item is out of stock and you would prefer to have a refund, we will arrange this as soon as you let us know. | Order Value | Shipping Cost | | Up to £5.00 | £1.99 | | £5.01 – £15.00 | £3.99 | | £15.01 - £25.99 | £4.99 | | £26.00 - £100 | £5.99 | | Over £100 | FREE | The above charges relate to UK mainland only. For Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight and Channel Islands, if your items can be posted by Royal Mail, then the above shipping rates will also apply. However, for heavy or large items sent by courier an additional charge will be made. If you need delivery to these areas and are purchasing large or heavy items, please contact us for shipping costs. We can ship to Europe and beyond, but you will need to contact us by email on enquiries@whitbyanglingsupplies.com for a shipping quotation. RETURNS If you change your mind about the items you have ordered, you can return them to us for alternatives or a refund within 7 days of receipt. Returned goods must be unused and in a saleable condition. Any packaging i.e. reel boxes must be in new condition. For these goods and items ordered incorrectly you will be responsible for return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
If you return an item because it was faulty when it was delivered, we will refund your postage costs of returning it to us. BEFORE sending, please email us on enquiries@whitbyanglingsupplies.com with your return request so that we can give you instuctions on how to return the item (post offices will not take parcels longer than 90cm for standard postage). We will only refund the basic postage charge. All of our goods are brand new and direct from the manufacturer. All of our goods have the manufacturer’s warranty and are covered for manufacturing defects. The manufacturer's warranty is for manufacturing defects only and does not cover accidents or mis-use of the item. The warranty does not cover return postage. RETURNS ADDRESS: UNIT 2, THE OLD FORGE, SNEATON, NORTH YORKSHIRE YO22 5HP | |
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